We prioritize transparency, professionalism, and your right to privacy. When you work with Penzo, you’re trusting us with sensitive business details—and we treat that trust seriously.

Confidentiality

All information shared with us—including strategies, internal documents, client data, or personal details—is kept strictly confidential and will never be shared, sold, or disclosed outside of the scope of our work together.

Client Data & File Use

We collect only essential data (e.g., name, business details, email, project content) to provide and improve our services. Data is stored securely, and any tools we use (e.g., CRM, portals, payment processors) are vetted for compliance and privacy best practices.

Ownership & Intellectual Property

Everything we create for you—strategies, designs, frameworks, copy, documentation, content, and deliverables—is yours to own 100%.
Once the project is complete and payment is fulfilled, you receive full ownership and usage rights with no limitations or licensing restrictions.
We do not retain rights to reuse, resell, or repurpose your custom work.

The only exception: pre-existing Penzo assets such as internal templates or systems may be used as a foundation to deliver your project—but all final output becomes yours exclusively.

Revisions & Scope

All services are delivered based on the agreed-upon scope. Additional work outside the original agreement (e.g., new deliverables, edits beyond included rounds) will be quoted and scheduled separately.

Terms Updates

We may update this policy at any time. Continued engagement with Penzo confirms your agreement to the most recent version.

If you have questions or concerns, reach out anytime at support@penzo.io.